Role Summary
Volunteers at Tubman’s North Star Youth Outreach Center at the Maplewood Mall connect youth and young adults ages 13-24 of all genders (and their children, if parenting) to basic needs and resources. Youth are able to receive a range of services including individual advocacy, safety planning, and connection to resources at Tubman and partner agencies. Volunteers provide comprehensive support services, assisting with the use of a computer lab and laundry and accessing clothing and food.
Impact & Benefits
- Make a difference in a young person’s life by listening and providing advocacy on their behalf
- Maintain a safe and empowering community by providing support to youth, young adults, and children who have experienced or are at risk of homelessness, violence, and trauma
- Connect youth and young adults to Tubman and other community resources
Position Responsibilities
- Support youth and young adults in a strength-based, person-centered, and trauma-informed manner
- Understand and share information about Tubman and other community resources
- Foster trusting relationships with young people to create a safe and peaceful environment while maintaining professional boundaries and confidentiality
- Follow agency guidelines as you interact with clients to identify their needs and strengths
- Communicate with supervisor and team as appropriate to best serve clients
Position Qualifications:
- Previous relevant experience with diverse youth and young adults who have experienced trauma
- Ability to respond calmly and respectfully in difficult and/or unexpected situations
- Experience with de-escalation and crisis intervention
- Strong communication and interpersonal skills and ability to quickly engage and build trust
- Respect for diverse backgrounds, cultures, and identities
- Flexible, patient, and able to identify and build on strengths
Time Commitment & Availability
- Wednesday, Thursday, or Friday from 11 am – 3 pm; Friday from 3 – 7 pm; Saturday from 1 – 4 pm
- At least 1 weekly shift for a minimum of nine months preferred
Supervision & Training
- Attend Tubman’s five-part Volunteer/Intern Orientation and Training series
- Supervision provided by the Community Outreach Coordinator
